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Last Updated: [10 March, 2025]
At Fashion Point, we aim to provide a smooth shopping experience. Please read our Shipping, Returns, and Refund policy carefully before placing an order.
1. Shipping & Delivery
- Delivery Areas: We deliver across Pakistan.
- Delivery Time: Orders are delivered within 3-7 business days, depending on your location.
- Shipping Charges:
- Standard shipping: [Insert amount] PKR (may vary by location).
- Free shipping: Available on orders above [Insert amount] PKR.
- Cash on Delivery (COD): Available nationwide.
- Order Processing: Orders are processed within 24-48 hours after confirmation.
- Delays: Delivery may take longer during sales, promotions, or due to unforeseen circumstances.
2. Returns & Exchange Policy
We accept returns or exchanges only in the following cases:
- You received the wrong product.
- The product is damaged or defective upon delivery.
- The product is expired (for applicable items).
Conditions for Returns & Exchange:
- Request must be made within 3 days of receiving the order.
- The product must be unused, in its original packaging, and with all tags intact.
- Customers must provide proof of issue (e.g., photos).
Non-Returnable Items:
- Opened, used, or unsealed beauty & cosmetic products (due to hygiene reasons).
- Items damaged due to customer mishandling.
3. Refund Policy
- Refund Method: Refunds are issued via bank transfer or store credit (no cash refunds).
- Processing Time: Refunds take 5-10 business days after approval.
- Shipping Charges: Non-refundable unless the return is due to an error on our part.
4. How to Request a Return or Exchange?
- Contact us at fashionpointcity42@gmail.com or 042-37285096 | 042-37608903 within 3 days of delivery.
- Provide your order number and proof of issue (images, video).
- Our team will review your request and guide you on the next steps.
5. Contact Us
š© Email: fashionpointcity42@gmail.com
š Phone: 042-37285096 | 042-37608903
š Address: Shop # 5, Imtiaz Shopping Centre, Main Road Shadbagh, Lahore