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How can I place an order?
You can place an order by browsing our website, adding items to your cart, and proceeding to checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled before they are shipped. Contact us immediately for assistance.
How can I request a refund?
Contact our support team, and we’ll process your refund within 5-7 business days.
What payment methods do you accept?
We currently offer Cash on Delivery (COD) as our payment method for a hassle-free shopping experience.
What is your return policy?
Returns are accepted within 3 days if the product is unused and in original packaging.
What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, contact us immediately with pictures for a replacement.
How long does delivery take?
Orders are usually delivered within 3 to 7 business days, depending on your location.
How can I track my order?
You will receive a tracking number once your order is confirmed. Use it to check your delivery status.
Do you have a physical store?
Yes! Visit our Fashion Point store for an in-person shopping experience.
Do you offer international shipping?
Currently, we only deliver within Pakistan.
Do you have a physical store?
Yes! Visit our Fashion Point store for an in-person shopping experience.
Can I return an online purchase in-store?
Yes, online purchases can be returned at our physical store with proof of purchase.
What product categories do you offer?
We offer a wide range of cosmetic products, including makeup, makeup tools, skincare, haircare, men's grooming, fragrances, bath & body essentials, and organic care products.
Do you offer cruelty-free or halal cosmetics?
Yes, we have a selection of cruelty-free and halal-certified beauty products.
How can I contact customer support?
You can reach us via WhatsApp, email, or phone call during business hours.
Are your products 100% original?
Yes, we only sell genuine and authentic products from trusted brands.
How do I know which product suits my skin type?
Each product description includes details about skin suitability. You can also contact us for recommendations.